Polycom Trio 8500, 8800 manual

Welcome!

We are pleased to introduce the Polycom Trio 8500 and 8800 conference telephones.

This manual helps you to optimize the usage of these telephones in combination with the PBX. Please use this manual at initial operation. Some features differ from the features described in the manufacturer's documentation.

Subject to alterations

Version 1 / 05.2018 (en)

Type	Icon/Character	Description
NOTE CAUTION WARNING		NOTE: Information that is useful but not critical to the reader. CAUTION: Tells the reader to proceed with caution. WARNING: Stronger than CAUTION; means "don't do this" or that this step could be irreversible, e.g., result in permanent data loss.
TIP		Useful tips that provide additional information.
Procedure	1. 2. 3.	Procedures are numbered steps to perform an action, where the order of the steps is relevant.
Result of procedure/action	⇒	Indicates the result of an action//procedure.
Lists	• •	Used for listings and items where the order of steps is irrelevant.

Please note that video conferences will not be supported.

Please note that SRTP/TLS as well as uaCSTA are currently not available.

No content available.

All telephones you receive are preconfigured and connected to the telephone system.

Where can you get help?

You can use various sources for help concerning your issues. Please use them in the order suggested here:


Your partner	Please contact your contractual partner by email or phone to get support.
admin.phoneup.de	The home page of the admin portal contains links to manuals, brief instructions, software downloads and templates. Please read these manuals thoroughly. They help you get the most out of your telephone system.
Support hotline for existing customers	If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone. Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at +49 800 63 66 555 for Germany. If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone. Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at and +49 800 63 66 555 for Germany. Please include at least the following items with your inquiry: Your customer number, your name and a telephone number A full description of the malfunction, error or question about operation Specify the affected system component (e.g. for end devices the MAC address) Specify when this incident occurred and the frequency Please also specify which other support sources you have used thus far Outside our business hours, a central technical support hotline takes your request, opens the respective ticket and in emergency cases, alerts the on-call service. Operating and set-up support may be subject to a fee of up to 120.- € per hour depending on the respective contract terms. In this connection, services are billed by the minute.

Your partner

Please contact your contractual partner by email or phone to get support.

admin.phoneup.de

The home page of the admin portal contains links to manuals, brief instructions, software downloads and templates. Please read these manuals thoroughly. They help you get the most out of your telephone system.

Support hotline for existing customers

If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.
Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at +49 800 63 66 555 for Germany.

Your customer number, your name and a telephone number
A full description of the malfunction, error or question about operation
Specify the affected system component (e.g. for end devices the MAC address)
Specify when this incident occurred and the frequency
Please also specify which other support sources you have used thus far

Outside our business hours, a central technical support hotline takes your request, opens the respective ticket and in emergency cases, alerts the on-call service.
Operating and set-up support may be subject to a fee of up to 120.- € per hour depending on the respective contract terms. In this connection, services are billed by the minute.

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Welcome!

Where can you get help?