1. Getting started

We support the use of the mobile app on the following operating systems:

Android 8 and above.

Rooted mobile phones will not be supported!

Login

To use the app, you have to login with your Cloudya username & password. These are the same credentials you would use on https://start.cloudya.com.

Upon the first login, the app will guide you through the settings for

  • Permissions required for the app to work
  • Registration of the mobile number

Those settings can be changed later on. Please be aware that without the proper permissions the app might not work as intended.

Giving permissions to the app

When you log into the mobile app for the first time, the app asks you to give access to

  • Notifications (required)
  • Microphone (required)
  • Contacts (local contacts on your device)
  • Telephone (required)
  • Camera

Please note that NotificationsMicrophone and Telephone are required permissions as they are fundamental to basic functions of the app.

Whilst the other permissions are optional, please note that some features might not work as intended without the corresponding permissions (e.g. you can't make a video call without permitting access to your camera). Please note that you can only change the permissions granted in the Android app settings.

Registering your mobile phone number

If you would like to receive calls via GSM, you can now register your mobile phone number.

If you want to skip this step for now, you will be able to activate GSM and register your mobile phone number later on in the app's settings.

Using sessions

If you are or have been logged into any of the user apps on any other device, you can choose to continue an existing session with its settings or create a new one.

Skip this step to start the app by creating a new session.