NCTI standard / CRM manual for Windows

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NCTI standard / CRM manual for Windows
G. TAPI

A. General Information

1. Introduction
2. Used Icons
3. Important notes

B. Introduction

C. Compatibility and version

D. Initial operation

1. Requirements
2. Close

E. Call Management

1. Dialing options
2. Screen pop-up
3. Skype for Business Plugin
4. Events

F. CRM Integration

1. General
2. Outlook
3. Internet
4. Salesforce

G. TAPI

1. Outlook

G. TAPI

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We are proud to introduce our NCTI standard / CRM client for Windows. The client is optimised for your telephone system. NCTI standard / CRM for Windows has been designed to make your phone easier and more convenient to use. It can do this in a number of ways as with available CRM / ERP systems and this document will show you how.

The purpose of this manual is to provide detailed insights into installation and usage of the clients to make communicating via the phone as comfortable and easy as possible.

We hope you enjoy using your NCTI premium / CRM for Windows.

Subject to alterations
Version 2 / 07/2019 (EN)

G. TAPI

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